Returns, Refunds, and Exchange Policy

Something not right with your order? We'll try to make it right.

We cannot accept returns of our ice cream: all sales are final. If you recieved the wrong flavor or the quality isn't up to our standards, please contact us and we can either refund your purchase or deliver a replacement.

Please contact us using our corporate website:

Delivery Policy

Our local, in-house team, delivers our ice cream to your door. We aim to deliver most orders within 48 hours but during periods of high demand we may take 3 or more days before your ice cream delivery is made.

Your case of ice cream is delivered frozen from our Baltimore-based factory. You must be available to receive the ice cream when it is delivered to ensure it can be put into a freezer as quickly as possible.